Dietbeaters® Support

Contact Support

If you have any questions, require technical assistance, would like to report a bug, or need help using Dietbeaters, please contact our support team.

Website: www.dietbeaters.net
Support Email: [email protected]

Our support team aims to respond to all enquiries within two (2) business days, although response times may vary during periods of high demand.

Frequently Asked Questions

How do I create an account?

You can create a Dietbeaters account directly within the app by selecting Create Account and following the on-screen instructions.

I have forgotten my password.

Select Forgot Password from the sign-in screen and follow the instructions to securely reset your password.

My subscription is not working.

If you purchased your subscription through the Apple App Store or Google Play Store, please ensure you are signed in using the same Apple ID or Google Account that was used to make the purchase.

If your subscription has not been recognised, open the app and select Restore Purchases (where applicable). If the issue continues, please contact our support team.

How do I cancel my subscription?

Subscriptions purchased through Apple are managed via your Apple ID subscription settings.

Subscriptions purchased through Google Play are managed through your Google Play account.

Cancelling your subscription will prevent future renewals but will not normally affect your access until the end of your current billing period.

How do I delete my account?

If you wish to permanently delete your Dietbeaters account and associated personal data, please use the account deletion option within the app (where available) or contact us at [email protected].

Requests will be processed in accordance with our Privacy Policy and applicable data protection legislation.

I have found a bug.

If you experience an issue while using Dietbeaters, we encourage you to report it.

To help us investigate efficiently, please include:

• Your device model.
• Your operating system version.
• Your Dietbeaters app version.
• A description of the issue.
• Screenshots or screen recordings, where possible.
• The steps required to reproduce the problem.

I have a suggestion for a new feature.

We are continually improving Dietbeaters and value feedback from our users.

If you have an idea for a new feature or enhancement, please email us at [email protected]. Every suggestion is reviewed by our team.

Health Information

Dietbeaters is designed to support individuals in monitoring their nutrition, diabetes management, ketone levels, body measurements, and overall wellbeing.

The information, charts, reports, and insights provided within Dietbeaters are intended for informational and personal wellness purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.

Always consult your doctor, diabetes specialist, or another qualified healthcare professional before making changes to your medication, treatment plan, diet, or lifestyle.

If you believe you are experiencing a medical emergency, contact your local emergency services immediately.

Privacy and Data Protection

Dietbeaters Ltd is committed to protecting your privacy and safeguarding your personal information.

If you have any questions regarding your account, personal data, privacy rights, or how your information is collected and processed, please contact us at [email protected].

Service Availability

We strive to ensure that Dietbeaters is available whenever you need it. However, scheduled maintenance, software updates, or unforeseen technical issues may occasionally affect the availability of certain services.

Where possible, maintenance will be carried out with minimal disruption, and we will work to restore full service as quickly as possible.

Our Commitment

At Dietbeaters Ltd, our mission is to empower people to better understand and manage their health through innovative technology.

We are committed to delivering a secure, reliable, and continually improving platform that supports your health and wellbeing. Your feedback helps us enhance Dietbeaters, and we genuinely appreciate every suggestion, bug report, and enquiry we receive.

Thank you for choosing Dietbeaters.